1. Who we are

Typex Group Limited (“Typex”, “we”, “us”, “our”) provides unified communication, connectivity, and collaboration services. Our registered office is Cobalt Business Exchange, Cobalt Park Way, Newcastle upon Tyne, NE28 9NZ. Company number: 01998810. VAT number: 297776187.

2. How to contact us

Questions about this policy or your personal data can be directed to [email protected] or in writing to the address above. You may also call +44 (0) 191 226 3777.

3. Personal data we collect

We collect and process personal data when you:

  • Submit an enquiry or request a consultation via our website.
  • Engage Typex to deliver professional services or support.
  • Subscribe to receive updates, event invitations, or marketing materials.
  • Apply for employment or provide services to us.

Data may include: your name, job title, company, contact details, communication history, service usage information, IP address, and technical diagnostics generated when we manage your systems.

4. How we use personal data

We process personal data to:

  • Respond to enquiries and fulfil contracted services.
  • Deliver projects, maintenance, and customer support.
  • Send relevant updates where you have opted in or where we have a legitimate business relationship.
  • Improve our services, security posture, and customer experience.
  • Meet legal, regulatory, and compliance obligations.

5. Legal bases for processing

We rely on one or more of the following legal bases:

  • Contractual necessity – processing required to deliver agreed services.
  • Legitimate interests – for activities such as client relationship management, service improvement, and security.
  • Consent – for direct marketing where you have opted in.
  • Legal obligation – where processing is required to satisfy applicable laws.

6. Sharing and international transfers

We may share personal data with trusted partners and suppliers who help deliver our services (for example, telephony carriers, SaaS providers, and logistics partners). We ensure written agreements and appropriate safeguards are in place, including Standard Contractual Clauses for any transfers outside the UK or EU.

7. Data retention

We retain data only for as long as reasonably necessary. Retention periods depend on the nature of the data and include:

  • Enquiry data – up to 24 months after last interaction.
  • Contract and support records – minimum of six years after project completion.
  • Marketing preferences – until you unsubscribe or request deletion.

8. Your rights

You have the right to:

  • Request access to the personal data we hold about you.
  • Request correction or deletion of inaccurate information.
  • Object to processing carried out on legitimate interest grounds.
  • Withdraw consent for marketing communications at any time.
  • Request data portability where technically feasible.
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO).

9. Cookies and website analytics

We use essential cookies to operate the website and analytics cookies to understand how visitors use our pages. Analytics data is aggregated and does not personally identify you. You can control cookies through your browser settings.

10. Security

We employ technical and organisational measures to protect personal data, including encryption, access controls, network monitoring, and staff training. We continually review our security posture to address emerging threats.

11. Changes to this policy

We may update this policy to reflect changes in regulation or our services. The latest version will always be available on this page with the revision date shown at the top.